Privacy Policy

At VELOUR, we take the privacy of our customers seriously and are committed to protecting your personal data in accordance with the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL). This policy explains how we collect, use, and protect your data when you use our website velour-sa.com.

Information We Collect

When you browse our website or place an order, we may collect the following information:

  • Personal identification data: full name, email address, phone number, mailing address
  • Order and payment data: details of products ordered, payment method used (we do not store full card details — these are processed through secure, licensed payment gateways)
  • Technical data: IP address, browser and device type, browsing activity on the site via cookies
  • Communication data: any information you provide through our contact form or customer service

How We Use Your Data

We use the data we collect to:

  • Process orders and deliver products
  • Communicate with you regarding orders or inquiries
  • Improve your shopping experience and personalize displayed content
  • Send marketing offers and updates (only with your prior consent, which you may withdraw at any time)
  • Comply with applicable laws and regulations in Saudi Arabia

Cookies

Our website uses cookies to enhance your browsing experience, remember items in your cart, and analyze site performance. You can manage cookie settings through your browser preferences.

Sharing Data with Third Parties

We do not sell or rent your personal data to any third party. We may share limited data only with:

  • Shipping and delivery companies to fulfill orders
  • Trusted electronic payment service providers
  • Government authorities when legally required

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including encryption and standard e-commerce security protocols.

Your Rights

In accordance with the Saudi Personal Data Protection Law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of any inaccurate data
  • Request deletion of your data (within legal limits)
  • Withdraw consent to marketing use of your data at any time

Children

Our website is not directed at children under the age of 18, and we do not knowingly collect personal data from minors without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. We recommend reviewing this page periodically.

Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: info@velour-sa.com
Phone: +966555635727