Terms and Conditions
Welcome to VELOUR (velour-sa.com). By using this website and completing any purchase, you agree to the following terms and conditions. Please read them carefully before using the site.
1. General
These terms govern your use of the VELOUR website and all services offered through it, including browsing products and completing purchases. By using the website, you confirm that you have reached the legal age to enter into contracts under the laws of the Kingdom of Saudi Arabia.
2. Products and Pricing
- We strive to provide accurate descriptions of all products (perfumes, skincare, makeup, and contact lenses) available on the site
- All prices displayed are in Saudi Riyals and include VAT unless otherwise stated
- We reserve the right to modify prices or product descriptions at any time without prior notice
- Actual product colors may vary slightly from the images displayed due to screen settings
3. Orders and Payment
- Orders are confirmed once payment is successfully completed
- We accept the payment methods indicated on the website (credit cards, mada, cash on delivery if available, and others)
- We reserve the right to refuse or cancel any order in case of suspected fraud or product unavailability
- If an order is cancelled on our part, the amount paid will be fully refunded
4. Shipping and Delivery
- We offer shipping services to all regions of Saudi Arabia
- Delivery times vary by region, and you will be informed of the estimated timeframe upon order completion
- Responsibility for delays caused by the shipping carrier lies with the carrier, and we will do our best to follow up on your behalf
5. Returns and Exchanges
- Customers may request a return or exchange within the period specified in our Return Policy, provided the product is in its original condition and unused
- Certain products (such as opened perfumes or used personal care items) may not be eligible for return for health and safety reasons — please refer to the Return Policy for full details
6. Intellectual Property
All content on this website (logo, images, text, design) is owned by or licensed to VELOUR, and may not be copied or used without prior written permission.
7. Limitation of Liability
We always strive to provide authentic products and reliable service, but we are not liable for any indirect damages resulting from misuse of products or failure to follow the usage instructions provided with them.
8. Changes to These Terms
We reserve the right to modify these terms and conditions at any time, and any updates will be posted on this page. Your continued use of the website after such changes constitutes acceptance of the updated terms.
9. Governing Law
These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and any dispute arising from them shall be subject to the jurisdiction of the competent Saudi courts.
10. Contact Us
For any questions regarding these terms, please contact us at:
Email: info@velour-sa.com
Phone: +966555635727
